1. Delivery & Customs
- Processing: All orders are usually dispatched once a week (Tuesday).
- Shipping Time: EMS Premium (usually within 7 business days) / EMS Express (within 14 business days)
- Import Duties: Any customs fees or import taxes are the sole responsibility of the buyer.
2. Return Policy
- Window: Return requests must be submitted within 14 days of delivery.
- Condition: We only accept returns for uninked pens in original, brand-new condition.
- Inked Pens: Once a pen has been filled with ink, it is no longer eligible for return or exchange.
- Shipping Costs: Return shipping fees are the responsibility of the buyer.
3. Defects & Warranty
- Reporting: Physical damage must be reported with photographic evidence within 48 hours of delivery.
- Coverage: A 1-year warranty covers manufacturing defects only.
- Exclusions: The warranty does not cover "sprung" nibs (caused by excessive pressure), physical drops, or unauthorized repairs/adjustments.
- Inspection: All returned "defective" pens will be compared against our pre-shipment records. If the damage is found to be user-inflicted, the claim will be rejected.